Terms of Use

1. Acceptance and contract hierarchy

By accessing or using the Services, you agree to these Terms. If you act for an organization, you confirm authority to bind it. If a signed customer agreement, order form or data processing addendum conflicts with these Terms, the signed document controls for that conflict. Provider-specific terms may apply to optional integrations.

2. Eligibility and business use

You must have legal capacity and be authorized by the relevant organization. The Services are designed primarily for business and organizational use, not for children or personal, family or household use.

3. The Services

WorqEasy helps organizations coordinate and document operations, assignments, visits, inspections, evidence, communications and reporting. Features may vary by plan, configuration, region, device and integration. We may improve or modify the Services without materially reducing paid core functionality during a committed term without an appropriate contractual remedy.

Descriptions, demonstrations and roadmaps are informational and do not commit us to a future feature unless included in a signed agreement. Preview or beta features may change or be withdrawn.

4. Accounts and administrators

You must provide accurate information, protect credentials and promptly report suspected unauthorized access. Customer administrators control membership, roles, permissions, configuration and integrations and may access, export, correct or delete content under their authority. The customer is responsible for administrator actions and timely removal of access.

5. Customer responsibilities

The customer is responsible for lawful use; data and instruction accuracy; required notices, permissions and consents; retention and access; compliance with employment, monitoring, safety and privacy law; and review of outputs. Workers and contractors must understand how their information, location and evidence will be used.

The Services do not replace professional judgment, supervision, emergency procedures or required records. A status, location, image, report or metric must not be the sole basis for a consequential employment, disciplinary, health, safety, credit or legal decision without human review.

6. Messaging and WhatsApp

If a customer enables messaging, it authorizes WorqEasy and the provider to process identifiers, content and delivery data needed for authorized messages. Customers must comply with communications, marketing, employment and privacy laws and channel rules, including Meta and WhatsApp Business terms where applicable, approved templates and opt-outs. Delivery depends on external networks and recipient settings and is not guaranteed.

7. Acceptable use

You must not violate law or rights; collect data without authority; harass, discriminate, unlawfully surveil or endanger; send spam or malware; attempt unauthorized access; bypass security or limits; disrupt or scrape the Services; reverse engineer except where law permits; resell without permission; impersonate; or systematically extract data to build a competing product.

Do not submit government secrets, payment card data, health data, biometric identifiers or children’s data unless the service, agreement, lawful basis and safeguards expressly support it.

8. Customer Data

The customer retains rights in submitted data and grants WorqEasy and subprocessors a limited right to host, copy, transmit, display, transform and process it only as needed to provide, secure and support the Services, follow instructions and law. The customer confirms it has necessary rights. WorqEasy does not sell Customer Data. We may use aggregated or de-identified information that cannot reasonably identify a customer or person to operate, secure and improve the Services.

9. Privacy and data protection

Our Privacy Policy explains processing. When processing for a customer, the customer is generally controller and WorqEasy processor or service provider. Each party complies with laws applicable to its role, including lawful basis, transparency, rights, security, breaches, retention and international transfers.

10. Third-party services

The Services may integrate with Amazon Web Services, Meta, Google, mapping, identity or communications providers. Integrations are customer-enabled and may require separate terms. WorqEasy is not responsible for independent third-party services, policy changes, availability or processing outside our control. We may suspend an integration for security, law or provider rules.

11. Security and incidents

WorqEasy maintains reasonable safeguards appropriate to service risk. The customer remains responsible for devices, networks, permissions, exports and secure configuration. Each party addresses incidents under the agreement and law. No internet service guarantees absolute security.

12. Confidentiality

Each receiving party will use non-public confidential information only to perform the agreement, protect it with reasonable care and disclose it only to people who need it and are bound by confidentiality. This excludes information public without breach, already lawfully known, independently developed or lawfully received without restriction. Legally compelled disclosure may occur with notice where permitted.

13. Intellectual property

WorqEasy and its licensors retain all rights in the Services, software, design, documentation, trademarks and technology, excluding Customer Data. Only a limited authorized use right is granted. WorqEasy branding requires written permission. Feedback may be used without identifying you or disclosing confidential information.

14. Fees, taxes and renewal

Fees, billing, limits, renewal and cancellation are stated in the order or customer agreement. Unless stated otherwise, fees exclude taxes and are non-refundable except as required by contract or law. Unpaid undisputed amounts may lead to suspension after reasonable notice.

15. Availability and changes

We aim for reliable operation but do not guarantee uninterrupted availability. Maintenance, emergencies, provider outages, internet conditions and events beyond reasonable control may affect access. Service levels apply only if signed. We may make changes needed for security, law, provider requirements or continued operation.

16. Suspension and termination

We may suspend access for security risk, unlawful use, material breach, non-payment, provider requirements or threat to the Services or others. Where practical, we give notice and an opportunity to cure. On termination, use rights end and export and deletion follow the agreement, Privacy Policy and lawful retention.

17. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness, non-infringement and uninterrupted or error-free operation. Outputs depend on Customer Data, configuration, connectivity and user actions. Non-excludable legal rights remain.

18. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss or loss of profits, revenue, goodwill or data. For paid Services, WorqEasy’s aggregate liability will not exceed fees paid or payable for affected Services in the preceding twelve months. For free website or evaluation use, it will not exceed AED 1,000. Limits do not apply where law prohibits limitation, or to fraud or willful misconduct.

19. Indemnity

To the extent permitted by law, a customer will defend and indemnify WorqEasy against third-party claims from unlawful Customer Data, breach of customer responsibilities or violation of law or rights. We will provide reasonable notice and cooperation. Any WorqEasy indemnity will be stated in the customer agreement.

20. Governing law and disputes

Unless a signed agreement states otherwise, these Terms are governed by UAE federal law and law applicable in Dubai. Dubai courts have exclusive jurisdiction, subject to mandatory rights or forums that cannot be waived. Before filing a claim, the parties should attempt good-faith resolution through written notice and discussion.

21. General terms

Neither party is liable for delay beyond reasonable control. Assignment requires consent except for an authorized reorganization or successor. If a provision is unenforceable, it is adjusted only as needed and the remainder continues. Failure to enforce is not waiver. These Terms and incorporated signed documents are the complete agreement on their subject.

22. Changes and contact

We may update these Terms for changes in law, providers or Services. We will publish the revised date and give additional notice for material changes where appropriate. Questions or legal notices may be sent to legal@worqeasy.com or Skyminds Cloud Computing Services L.L.C — O.P.C, Abu Dhabi, United Arab Emirates.